Why does it nonetheless take so lengthy to test in at a resort?

Extra, please

Terrific information about Singapore Airways rising its variety of seats on Australian routes however I’m shocked to notice that Brisbane and the Gold Coast is not going to profit in any respect. What’s occurring there? I do hope that the federal government reconsiders Qatar Airways’ utility for 21 extra flights per week. In any case, aren’t we Aussies identified for giving everybody a good go. Absolutely good competitors can solely encourage Qantas to raise its recreation.
Marg Huxley, Murwillumbah, NSW

No Turkish delight

After our night Turkish Airways flight from Bari, Italy, to Melbourne was cancelled whereas within the check-in queue, we incurred many out-of-pocket prices for meals and lodging over the three days we have been stranded in Italy and Abu Dhabi. Based on European Union rules, we’re legally entitled to be reimbursed for additional prices incurred attributable to short-notice cancellation. Makes an attempt to realize reimbursement have been, on the time of writing, fully fobbed off a number of occasions by Turkish Airways.
Jen Leigh, Kensington, Vic

Gone however not forgotten

“By no means once more”, your correspondents typically write in respect to poor airline experiences. C’mon guys; these of us who labored within the journey business within the Nineties know there was just one “by no means once more” airline. The now defunct Belgian airline, Sabena which stood for “Such A Bloody Expertise, By no means Once more!”
Mick Stojcevski, Southbank Vic

What’s my line?

I learn your author Sofia Andrade’s current article on airline boarding queue processes (Traveller, December 18) and gasped at her remark that “gate brokers will give clear, boarding group-specific instructions”. What? I’ve by no means had any concept of what group must be boarding because the bulletins are at all times garbled and incomprehensible. On a current journey I requested just a few passengers within the queue if it was my group quantity and all answered that that they had completely no concept what had been referred to as. Confusion reigned once more on one other flight when the airline, in an try and keep away from the confusion brought on by garbled bulletins, had indicators held up. Nice concept, I assumed. As I used to be in group 5, I joined the queue for group 4 to 6. Improper. The signal meant teams 4 and 6 however not 5.
Peter O’Keefe, Collingwood, Vic

Don’t financial institution on it

I’ve/had a Journey Financial institution credit score with Virgin Australia in extra of $800. As I now dwell in Europe I needed to make use of it to go to family members whereas right here on holidays. Nevertheless, when reserving, I used to be instructed that there have been no seats accessible for Journey Financial institution customers on that flight regardless of the plane being lower than full. So, right here’s one other case of Australian airways exploiting their prospects with me having simply made an $800 donation to Virgin’s backside line. Maybe it’s time we introduced Australian airways out of the darkish ages and into the actual world.
David Bunn, Port Melbourne, Vic

Strolling wounded

I badly sprained my ankle whereas on vacation in Samoa. I contacted Fiji Airways requesting wheelchair help for my flights house, at Apia, Samoa, and Nadi, Fiji. The service was exemplary. Nevertheless, on arrival at Melbourne Airport I used to be instructed I must stroll alongside the airbridge to the gate lounge earlier than I might entry a wheelchair. There have been six folks of various ages and skills who required wheelchairs and to observe all of us struggling alongside the airbridge was very regarding and fairly frankly embarrassing. Melbourne Airport says that it’s the airline’s accountability and but, on the time of writing, I haven’t heard again from Fiji Air. It is a scenario that clearly wants pressing consideration.
Barbara Watson, Bentleigh East, Vic

The Letter of the Week author wins three Hardie Grant journey books. See hardiegrant.com