London Medication says ’non’ to delivery to Quebec for B.C. clients

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It was going to be a joyous Christmas present despatched by mail to his 95-year-old mom in Montreal: A jigsaw made with the cute images of her two nice grandchildren.

However it turned a little bit of a puzzler for a B.C. man, who discovered London Medication gained’t ship to Quebec.

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Eric Brown, who lives in Vancouver, needed to ship his mother a photograph album he crafted utilizing London Medication’ PhotoLab. He made the net order however when the delivery deal with menu popped open it listed each province and territory besides Quebec.

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“I do know this isn’t an enormous information story in comparison with what’s happening on this planet however I simply actually wish to know why they gained’t ship to Quebec,” he mentioned.

“I went by way of the entire course of on their web site, making every part, going previous the acquisition level, however when it bought to the delivery level, after which Quebec wasn’t there, I believed ‘is there a bug within the system?’”

He mentioned he known as London Medication concerning the problem however the one rationalization he obtained was that “it was a enterprise choice.”

He despatched an e mail to the corporate and obtained a short reply from the client care centre saying the identical factor.

“Sadly, a enterprise choice has been made presently that we’re not delivery to Quebec. We apologize for the inconvenience this has brought on,” learn the Nov. 24 e mail from London Medication, which Brown shared with Postmedia.

He requested why the corporate would make such a enterprise choice however obtained no response.

“It is mindless,” he mentioned. “They’re utilizing Canada Put up and so they ship so far as Prince Edward Island, so it’s weird that they gained’t ship to Quebec.”

Ultimately, he gave up and went to a different firm to have a photograph present made as a result of he needed to verify it bought to his mom’s residence in time for Christmas. He mailed it by way of Canada Put up himself.

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He mentioned he often sends her images of his two grandkids—her great-grandchildren— across the holidays so it wasn’t an enormous shock however the jigsaw, he thought, added a pleasant twist to a vacation favorite.

The rationale has to do with a brand new language regulation—generally often called Invoice 96— in Quebec which imposes stricter language necessities on companies and cities. Different companies reminiscent of PetSmart and OtterBox have additionally suspended delivery to Quebec.

In September, the Colorado-based OtterBox mentioned “We have now briefly suspended shipments to Quebec, Canada on account of Invoice 96, which requires French language help throughout all gross sales and advertising contact factors. We’re working to adjust to the provisions of this new regulation so we will resume shipments to Quebec as quickly as attainable.”

The Quebec authorities has described the regulation as a reasonable response to what it says is the declining use of French within the province, notably in Montreal.

In a press release to Postmedia Saturday, London Medication known as it “a tough choice” however on account of a wide range of logistical challenges and dealing with authorized advisors the corporate stopped delivery to Quebec Nov. 15.

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“We respect the modifications within the legal guidelines and restrictions put in place by the Quebec authorities, and are unable to adapt to them presently,” the assertion mentioned.

ticrawford@postmedia.com

—with information from The Canadian Press

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