A enterprise guide with Ernst & Younger, 27-year-old Yash Mehta, has alleged {that a} restoration agent engaged by HDFC Financial institution threatened him over the telephone after a ”relative” didn’t pay an EMI of Rs 3,500. Mehta claimed that the agent, recognized as Neha, referred to as and verbally abused him, his father, and grandfather, demanding fee. Regardless of a question from FPJ, the financial institution’s spokesperson didn’t reply.
Mehta, an HDFC Checking account holder himself, posted on X (beforehand Twitter) that he had by no means met the relative who took a mortgage from HDFC Financial institution. Expressing concern over the caller having his private particulars identified solely to the financial institution, Mehta questioned the financial institution’s proper to breach his privateness when he has no connection to the borrower.
”The agent threatened to name my dad and grandfather, who’re under no circumstances associated to the one who took the EMI. The caller had all the small print of my location and office. Who has given HDFC Financial institution the proper to breach my privateness when I’m not even associated to the individual?” questioned Mr. Mehta.
Mehta acknowledged that he obtained calls from over 10 numbers, and the mortgage restoration agent was abusive not solely in the direction of him but in addition in the direction of his household. Regardless of submitting a grievance with HDFC Financial institution, he claimed that the abusive calls continued. HDFC Financial institution officers promised to research the matter and reply by January 16.
In search of an early decision, Mehta emailed HDFC Financial institution CEO Sashidhar Jagdishan however obtained no response. If the problem stays unresolved, he expressed his intention to method Mumbai Police and the RBI, offering name recordings as proof of the abusive habits by the mortgage restoration agent in the direction of him and his household.