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A cyber assault is impacting the programs of MSH Worldwide, a sub-contractor to Canada Life that, below the Public Service Well being Care Plan (PSHCP), gives emergency journey and protection companies to federal public service staff and their dependants who’re travelling or posted overseas.
The Treasury Board of Canada Secretariat (TBS) shared that it has been made conscious of the incident in a information launch Monday afternoon.
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“Presently, it isn’t identified with certainty what info held by MSH might have been accessed,” the discharge acknowledged. “MSH and Canada Life are working diligently to analyze the scope of this incident.”
In keeping with the discharge, MSH has turned off its companies to guard its community and knowledge. It has additionally “retained an exterior cyber incident response agency to assist with protected and immediate service restoration.”
MSH is at present unable to course of PSHCP claims. Members additionally aren’t in a position to log into the MSH member portal.
“The Authorities of Canada is assembly with Canada Life frequently to obtain updates and monitor progress,” the discharge acknowledged. “That is an evolving state of affairs and additional info can be shared because it turns into out there.”
For a proof of protection letter, TBS mentioned that members can contact Canada Life inside North America at 1-855-415-4414 or at 1-431-489-4064 for worldwide calls. For emergency out-of-country service, TBS mentioned members can attain the MSH contact centre by telephone inside North America at 1-833-774-2700 or at 1-365-337-7427 for worldwide calls.
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